(27 Mar 2014, 10:40 pm)Kuyoyo wrote Why bother? They are asking what the customers think about the changes, not giving them a choice over future plans. Likely any planned changes are actually in the planning stages right now and they are consulting people to see what exactly could be done rather than 'right, here's what we want to do, what do you think?'. I honestly prefer the way Arriva are handing it, they are giving the customers a significant part in designing the routes and timetables rather than only getting a say in something that's already been planned.
But surely opinions were gathered in the consultation period prior to the services being changed? Reliability (and the factors which derive from that) can all be monitored in-house. Even late running can be monitored, it doesn't just have to be lost mileage.
Granted, if no consultation was carried out and Arriva made the changes and told passengers what was happening and from what date, I can understand why all of this is necessary - but this is completely different to the Go North East consultation process which it is being compared to.
If this is the case, customers aren't on the same level as the company, and Go North East are undoubtedly better in that respect.
You (and others) make it sound like despite a Go North East consultation taking place, they are going to go ahead with whatever they want to do. This is simply not the case at all.