Good Afternoon,
Our commercial team wished to thank you for your suggestions, which are always welcome.
Although I cannot promise any short-term resolution to this problem, I can assure you that comments such as yours are looked upon favourably and acted upon where possible.
Kind Regards
RE: Arriva North East Service Suggestions
I sent this suggestion to Arriva, and was surprised to find I actually got two replies, on confirming they'd pass it onto the commercial team, then another thanking me for the suggestion. Having read comments that they don't reply to emails, I was surprised to get two replies.