(15 Apr 2014, 6:28 pm)cbma06 wrote I always keep getting free journey vouchers from Arriva North East, lately Arriva havnt been putting in free ticket with the standard apology letter, their must be clamping down sending out the free single tickets.
Without turning this into the customer service thread, I feel the least that should be done is a free day ticket issued should your complaint be upheld. It sends the customer away somewhat satisfied with minimal expense to the business.
I do however find that none of the big three operators make it clear whether or not your complaint is actually upheld, as they're too intent on using templates. This is bad complaint handling in itself.