The only dealing I had with Customer Services was to log a complaint about a 43 that turned up almost 15 minutes late but I couldn't get through for any reason whatsoever. Also about timetabling, I'd rather a frequency temporarily decreased from every 15 minutes to every 20 minutes between one or two buses just for the sole purpose of knowing when the bus is going to turn up instead of waiting around. I notice with the afternoon 43 runs towards Cramlington that at kicking out time, the bus gets jam packed for all the kids going home from Gosforth academy and in turn, the bus gets held up leading onto a delay. It would be much better if Arriva timetabled the service so that drivers have more leeway and can keep the service to time instead of having to go into overdrive mode.