(01 May 2014, 6:13 pm)Dan wrote Speaking of Arriva Customer Services, I'm still waiting for my reply from them with the complaint I made last Saturday. Quick enough to respond to a question about a bus fare, but it comes to a complaint and you're lucky to get a response.
Granted, it's only been four working days and they say they aim to reply within ten working days if it's a complaint... But y'know.
The only thing I prefer about them over GNEs, is that they attempt to call you. It's the easiest way to cool a potential complaint down, but obviously never call without all the facts like in this case.
I should add that in contrast, I emailed GNE because my bus late one night a few weeks ago hadn't turned up. Although the response was two days longer than advertised, I was offered both an apology and a complimentary 3+ zone BuzzFare ticket added to my key card.