(01 May 2014, 6:13 pm)Dan wrote Speaking of Arriva Customer Services, I'm still waiting for my reply from them with the complaint I made last Saturday. Quick enough to respond to a question about a bus fare, but it comes to a complaint and you're lucky to get a response.

Granted, it's only been four working days and they say they aim to reply within ten working days if it's a complaint... But y'know.

Hurrah! I received a phone call today, in the middle of an exam. Good job my phone was downstairs in the office, eh?

They left me a voice mail asking me to get back in touch with them on an 0844 number (pfft, not likely - I used the 0191 number and was re-directed) with the reference number being quoted.

The bloke took about ten minutes to find the e-mail from the depot and then read the e-mail out to me. The e-mail from Whitby to Customer Services essentially quoted the Conditions of Carriage and said I was not entitled to a refund due to the traffic in Whitby being outside of their control. The high levels of traffic in Whitby was due to "Goth Weekend". In regards to the sick that was on the back of the upper deck, swapping vehicles would not have been appropriate due to high passenger numbers. Funny how about less than ten actually remained on the bus after alighting at Whitby for Middlesbrough - but we'll not go there...

Great experience as always...not. At least I got a reply though - eventually. 19 days and a phone call to quote their website instead of the preferred option of e-mail, a proper explanation and a free ticket! Nevermind...