(30 May 2014, 3:22 pm)Andreos Constantopolous wrote http://www.passengerfocus.org.uk/blog/20...assengers/

Although not related to the survey carried out on a select number of GNE passengers, the survey is from Passenger Focus and is linked to customer perception.

See I'd argue that if a bus is late it's late, but there is of course tolerable lateness. 5 minutes for example isn't a great problem during the day, but on an evening it can be a nightmare for connections. There used to be countless times I missed the M2, because the 50A was 5 or 6 minutes late. That's not tollerable as it means waiting 30 minutes for the next bus, which makes me 30 minutes late, regardless of how 'late' the bus is.