(11 Jun 2014, 5:38 pm)citaro5284 wrote How many of the 'normal' travelling public would think of taking down a fleet number.
Most people who complain about incidents give route, time, direction of travel and then expect the company to trace it. A fleet number in a complaint is an added bonus which the complainant normally does not know.
If it's an added bonus, then would you not agree that it's an inexpensive but beneficial addition?
Taxis display noticed internally with the vehicle reg so that passengers can note it down discreetly if need be. If the fleet numbers were displayed internally, the customer service script could easily be changed to ask for this information? I'd imagine most would see it as a unique identifier too, and probably report the number as a matter of course?
Probably easier than identifying which angel the customer is travelling on, when they're running as triplets along Durham Road.
