(11 Jun 2014, 5:38 pm)citaro5284 wrote How many of the 'normal' travelling public would think of taking down a fleet number.
Most people who complain about incidents give route, time, direction of travel and then expect the company to trace it. A fleet number in a complaint is an added bonus which the complainant normally does not know.
I'm sure on FB the GNE team usually ask for fleet number in most incidents? Or they used to? And as aureolin points out, buses can end up running together, so how can GNE ever find out which driver is fault or which bus has faulty wifi etc.