(12 Jun 2014, 4:35 pm)peter wrote It was operated by Central Coaches until January this year when it passed over to JSB Travel although I am not sure of the reasons for this happening.

Central Coaches operated the 116 commercially, but it was unsuccessful so Central Coaches decided to withdraw the service from January. Then Durham County Council decided to save the service and JSB Travel have operated the service since January. I imagine DCC didn't choose Central Coaches because the bus was awful and it was often off the road so there was many occasions where there was no 116 for days.