(26 Jun 2014, 7:07 am)AXG675 wrote Hi Jimmi. I really do regret your dreadful experience of the Leven Service to Teesside Park. We are trying to save services lost as a result of Government cuts. It is an ongoing process and investment cannot be made until we think demand would justify that investment. Sadly whilst we seek that evidence some of the buses needing replacement have to be used. Chicken and egg? Poor service further undermines possible investment as potential customers choose alternative means because of dreadful experiences that can easily happen with buses whose name cannot be spoken by me.
Sincere apologies. Sincere regrets that you experienced such a shambles. No one here is happy about the way we let you and others down.
Paul Thompson