(04 Jul 2014, 7:55 pm)Greg in Weardale wrote Stagecoach are better at giving details of service disruptions; whilst GNE may tell you about general traffic delays and road closures, on Twitter Stagecoach provide details of specific delays and cancellations caused by breakdowns etc., a much more open and honest attitude.

I suspect that's due to the fact GNE have a Customer Services team based in their Head Office at Bensham who man the Social Media pages, and not allocated people at each depot. Given that the same e-mail address keeps on cropping up on posts, I think there's only the one guy who deals with the Social Media pages too. Very cheap way of doing it - yet still efficient.

SNE seemingly have a communication team who deal with customer responses and an operational team at each depot who deal with providing customers with information on delays and breakdowns.

The latter, I'd imagine, would be harder to control. I can't deny that customers benefit from the more specific reports (this can't be achieved as easily for GNE because a depot would have to get in touch with Bensham and then this would have to be put on Social Media pages), but I must also add that I think it's a little confusing and SNE's Twitter feed is awfully cluttered too.

How many average passengers will know what an 'Ops team' and a 'Comms team' is?