Newton Aycliffe Town Service 116 is an absolute waste of space. There is many occasions where the service doesn't turn up and if the service does turn up it can be anything up to 15 minutes late as the timetable is simply impossible to keep to, timetable states it takes 12 minutes to get from Heighington to Newton Aycliffe town centre although I put the route into Google maps and it came back with a journey time of 19 minutes. Also the route the service takes is insane for example it stops outside Greenfield comprehensive school twice on the way to the town centre but doesn't stop there on the way back to Heighington. Also the drivers look scruffy as owt as many of them just wear a pair of jeans and tatty T-shirts, think one of said sex, drugs and sausage rolls which looks scruffy and unprofessional. Last week was the first time in over 6 months I actually managed to ride the service after many failed attempts. Also the other town services often display service 19 which it hasn't been for over 3 years (should be 17/18) and other days it displays JSB Travel which is not helpful as they have more than one town service in Newton Aycliffe. I feel sorry for the people of School Aycliffe as this is their only bus service apart from the peak time only Scarlet Band 16A. Durham County Council should really be doing something about this as they subsidise the service.