(15 Jul 2014, 5:45 am)Greg in Weardale wrote It would obviously be a taxi job with GNE paying, as it would on any last journey which doesn't operate.Hadn't even thought of that, but yes, you're right.
The customer would have been expected to get a taxi if GNE didn't work something out at Peterlee, and the customer would have had to pay for it and get a refund by e-mailing Customer Services.