(01 Aug 2014, 1:42 pm)aureolin wrote A criticism I often have is that it should be 100% clear whether your complaint is either being upheld or not. In your case it's certainly not clear Dan, and I know I've not had that clarity until I challenge it a few times.

When GPS data and CCTV data is apparently against you, and you're made to feel like you're complaining for no good reason, it's not a good feeling at all.

I know the bus was over 5 minutes early at Tesco otherwise I would have had a photograph, and it simply did not turn up if that was not the case.

(01 Aug 2014, 2:08 pm)Drifter60 wrote The fact that it was it's last day in service, I doubt many passengers, drivers, the depot, GNE customer services and GNE management are particularly bothered about it.

Shouldn't make a difference.

The driver should be spoken to regardless, as now s/he isn't driving on the X3, s/he will be driving on another route.
Is it any less acceptable for the last run on the Fab56 to be operating 5 minutes early than it is on the X3?