(07 Aug 2014, 6:01 am)G-CPTN wrote The TEN usually has the announcements sound turned down or silent - with just the visual showing.
They're always on, but are sometimes turned down a bit too far, so it's practically like they're muted.
Go North East has had Next Stop Announcements for three years now, but are still working on the sound level which is best. Customers will get in touch saying that they think the Next Stop Announcements are too loud on board, say, the vehicles which are branded "TEN", and Go North East will turn them down for customers to a level which they think is more appropriate. Another customer who is perhaps hard of hearing will then get in touch and say that they're too quiet.
Difficult situation to be in really. They need to be loud enough for customers with hearing difficulties to listen to them with ease, but quiet enough to be able to be blocked out by those who don't want to hear them and have a headache by the end of their journey.