(11 Aug 2014, 11:26 am)Dan wrote Laura is new in at Sunderland and she's been really helpful in e-mails to me since she started.
Great that it went so high up though.
Yup, it's good that they've done that as a matter of course. I've never used Stagecoach enough to need to email them, but with ANE customer services, I wouldn't have any confidence in the driver actually receiving the feedback. With GNE, I've always just emailed or written directly to the MD with my odd occasions of praise in the past. I've always had a personal response too mind.