(25 Aug 2014, 8:21 pm)aureolin wrote Perhaps you've identified room for improvement then? A mobile site where a user can enter a 'From' and 'To', and a list of services, times, and fares are displayed? I guess it'd sort the issue of times out, downloading a full timetable on a phone, and people not knowing single/return fares in advance?
I do agree it's hardly a strenuous task, but it's perhaps one that should be automated. It would certainly provide cost benefits in the long run.
Although it's not great and acts like more of a search facility, Go North East do have a basic version of what you've said here, though it hasn't really been promoted.
I suspect it hasn't really been promoted because they're working on replacing it with something better, once they have real time technology up and running (which I hope will come with an improved app to allow journey planning?)