(02 Sep 2014, 7:32 pm)Dan wrote My last one was with the X3, and everything's been pretty cush for me since then.
GNE sends out automated e-mails as soon as they receive your complaint now.
Did you receive that e-mail? If so, they won't have received it.
When they do reply, you get a reference number and all sorts, these days...
Haven't received any email from GNE yet - cos I haven't emailed them
![Wink Wink](https://northeastbuses.co.uk/forums/images/smilies/wink.png)
Nexus got the complaint re the 37/GCT.
Must admit to never bothering with GNE since being called a liar and them making up routes during the telephone conversation.
Previous discussions/emails were just as pointless.
That must have been 4/5 years ago - so will give it another go and let you all know the response!