(13 Sep 2014, 10:03 am)Dan wrote The toilets need to be completely re-vamped, which would mean a temporary closure and putting money into the toilets.
The National Express waiting 'lounge' should have some sort of heating system in place, as well as potential power sockets.
Park Lane is one of the 'better' Interchanges - despite its poor (imo) layout - but the facilities aren't as good as they should be. The coach lounge in Middlesbrough Bus Station is heated and there are power sockets too. The toilets are somewhat nicer than Park Lane's. I think it's things like this that are important.
The only problem with heating in the NX waiting area, would be that I'd imagine you'd get homeless folk using it. How do Middlesbrough prevent this happening (or does it happen)?