(15 Sep 2014, 5:57 pm)Tom wrote Cheers
Lets hope they learn from it.
Two formal responses from the guy at Nexus and a small conversation inbetween - plus the content of the emails, seem to indicate Nexus are taking these things seriously.
Have never had the same open dialogue in the past with operators, when discussing an issue from a customer perspective.
Generally, you complain - you get an acknowledgement denying the incident/issue happened OR saying something will be done.
There is never a conversation or follow up (not in my experience anyway).
Kudos to the guy at Nexus