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RE: Customer Service thread
(07 Oct 2014, 4:08 pm)Dan wrote Sent an e-mail off to Go North East this afternoon after an experience with a rather rude driver, of whom tutted and made a remark about me using the 60 service for such a short journey. Also mentioned the removal of the external smart card readers and how only a couple of Deptford vehicles have had them removed, leaving customers confused as to which reader they should be using to scan their smart cards.
Got the generic automated response back straight away and now awaiting my response!

Also sent an e-mail off to Stagecoach North East this afternoon, asking for assistance with the fleet list archive. After just over 30 minutes, I got a reply from a Customer Services assistant, asking for permission to pass my e-mail address on to other employees who may be able to assist me. Fingers crossed! I never really e-mail Stagecoach with complaints (just tends to be enthusiast-related queries), but I'd be mightily impressed if it was the norm for these e-mails to be responded to (personally) in less than an hour!

@aureolin - have you had an answer from Arriva yet?

Since i got my pass from the uni, iv'e got more lazier by doing small journeys, lets say... Chester road to Somerset road or the 4 from concord to Usworth college haha 
Ooo Friend, Bus Friend.

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