What happens if a second wheelchair passenger wants to board?
I can understand the driver not wanting to get involved in aggro (and subsequent delays), and I have always believed that the bus operator has an obligation to provide alternative transport (taxi?) if the wheelchair user cannot be accommodated (this might be company policy rather than legislation).
Any facts?
See:- Arriva case 2013.
It seems that if someone is already in the space and refuses to move, then they cannot be made to move - even if a wheelchair user cannot board the bus.
Go North East:- Easy Access Guarantee