(15 Oct 2014, 9:42 pm)Bus_User wrote Although I could be wrong then in that situation, It will be down to Nexus to offer an alternative arrangement of travel for yourself, most likely a taxi.
I do feel your making more of this than there actually is, if the suspension was between St James' and Manors and there was no bus replacement then your complaint would be more justified.
For 99.9% of passengers however, its a simple 5 min walk to Monument/Haymarket and just looked at the FB page the disruption was around 20 mins.
...which could be avoided by contacting bus companies to allow Metro tickets on their services?
My complaint is justified regardless of the stations the disruption was at. There have been instances in the past where Go North East has accepted Metro tickets for all of 15 minutes (with similiar distances between stations), so I can't see why it wasn't done here too.
Conversely, I can also recall two instances whereby passengers between Sunderland and South Hylton have been left without a Metro service for periods of up to an hour, with no buses accepting tickets.
There should be set procedures in place. The lack of consistency will undoubtedly be causing customer confusion and should be nipped in the bud. Arranging alternatives is simple, and making customers travel by foot should never be the only option available.