(22 Oct 2014, 7:02 pm)aureolin wrote An interesting question. I often wonder whether it's because we now have delay information at our finger tips, or whether it's a case that problems have massively increased. It'd be interesting to see some historical performance data to compare with the current data.
The Nexus Annual Reports and Accounts offer Performance and Development data for the past three financial years, which I have attached for the convenience of everyone.
During 2011/12:
- Metro patronage also declined by almost 2.4 million in 2011/12 and fell just below 38 million journeys. The impact that this loss of patronage has on Nexus’ financial performance is kept under constant review.
- Metro Charter punctuality was 88.4% during 2011/12, an improvement on the 86.5% in the previous year.
- Metro patronage declined by around 500,000 in 2012/13 to 37 million journeys. The impact that this loss of patronage has on Nexus’ financial performance is kept under constant review.
- Metro Charter punctuality was 86.0% during 2012/13, a decline on the 88.4% in the previous year.
- Metro patronage declined by 1.3 million in 2013/14 to 35.7 million journeys, half of which is attributed to Major Line Closures, a necessary feature of our Metro: all change modernisation programme. The impact that this loss of patronage has on Nexus‟ financial performance is kept under constant review.
- Metro Charter punctuality was 82.6% during 2013/14, a decrease on the 88.0% in the previous year.
Whilst there are discrepancies in the reported figures of Metro punctuality (see italics above - reported as 86% in 2012/13, though 88% in 2013/14), it is evident that Metro Charter punctuality has decreased year on year, which I'd argue could in part contribute to the decline in Metro patronage too (amongst other factors).
