(05 Nov 2014, 9:21 pm)aureolin wrote Did they give you a pen to complete it? Was a previous criticism I had, and that a survey rate is perhaps going to be higher, should folk be able to complete it during their journey

They did not provide a pen or pencil to complete the survey so I have to share your concern on this possibly leading to a lower return rate.
Disapointing really as a pen with some form of advertising or a mini pen would be negligible in cost compared with the overall survey cost.
Digressing slightly, I went on a Nexus Ferry trip in September and they handed out a customer feedback form with a pen to each customer. When talking to one of the staff about the return rate of pens he said they only incur a loss of a few pens each trip and that it is worth it to get a high return rate. Perhaps Passengers Focus can learn something from Nexus on this subject.