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RE: Customer Service thread
(12 Nov 2014, 9:38 pm)Andreos1 wrote On the first point - aye, it is possible to see things like that, but you can't do the 'full experience' and save money when buying bus tickets.
Obviously those who don't have a smart phone, will be excluded totally!

On the second point - there may be someone who drives and can explain the current position.
Big brother, is getting bigger though!
Drivers can't get up to the comedy japes like Stan did on, On the Buses these days  Wink
Completely agree with you, that operators are seemingly discriminating against whole groups of people, surely if they want to show improvement they would incorporate platforms that are still growing (Windows phone, more than Blackberry however)

I do think it would be interesting if operators put driver numbers on their real time info apps, so that the public can see who is constantly late, I can't see a downside. If you're a good driver, nothing to worry about, if you're constantly late, it might motivate you and lead to a better service...

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