Put a complaint into our wonderful nationalised train operator East Coast on 15 October, and still waiting for a reply.......so I have had to send it again. The automated email that came back said
"Thank you for contacting the East Coast Customer Relations department. As stated within our East Coast Passenger's Charter, we aim to respond to all written correspondence within 10 working days"
shame they did not adhere to this the first time round isnt it.
RE: Customer Service thread