(17 Nov 2014, 4:07 pm)Dan wrote I disagree entirely.I can agree on somepoints. Keeping costs down is obviously the objective, so can see how printing an abundance of leaflets isn't maybe ideal. Having a person in the bus station collating responses, public reaction, passenger opinions is great to me but I do think that just one day in park lane isn't great either. A few days next week seems more logically. A lot of people affected by early morning or later evening service reductions or route changes may work shifts and might not be around on this particular day. I for one, don't work/study on Monday's so that's my opinion not listened too, unless I go to Park Lane just for this consultation which isn't best use of my time. But if the affected services are 60, 61, X7, 700, 29, 35, X35 then I'm affected considerably. Other could be in similar situations too, but maybe are off work, don't work, don't study or are ill, this one day won't get there views heard.
Having staff based in Park Lane where the majority (admittedly not all) of customers travel to and from for eight hours, including during peak times, suggests that the company is wanting to attract more feedback from customers. Whilst the online questionnaires proved to be unsuccessful due to anomalous results being gathered (perhaps from customers who don't necessarily use the services affected by a consultation a great deal), it is possible that not enough feedback was being gathered from customer consultations with printed leaflets that had to be returned to the company by post. It seems a bit time-consuming, in my opinion, for customers to pick up a leaflet on a bus, and for them to fill it out then go to their nearest post box to return it to the company. I know I'd be far more likely to fill in a leaflet if I was waiting for my bus, and I was given the opportunity to fill it out on the spot and return it to an employee face-to-face. If others feel the same way as me, it could be argued that the associated costs with printing out these customer consultation leaflets has proven to be too high for the results being yielded, which is why the company could be making alternative arrangements with regards to collecting data from customers.
The changes being made are as a result of suggestions made to the company by a large number of customers. Whilst some customers may agree with the service changes being proposed, others may not, and it's critical Go North East gets feedback so that they're not making a mistake by altering their services.
RE: Go North East - Latest