(18 Nov 2014, 10:50 am)Dan wrote All lost mileage is reported and categorised; indeed, in my month hopping around various departments with GNE in August, I sorted some of the end of period reporting for it.
I think it's more a case of the mileage being operated is so much more than what you'd expect. The figure was crazy just for one period, and I can't remember off the top of my head what it was, but the mileage being dropped from Gateshead to Newcastle a couple of times per day on service 56 (for example) was nothing...
Just following on from Dan's post, we roughly operate 2.5 million 'live' miles every 4 weeks, so if you lose Gateshead to Newcastle and back (roughly 3 miles) twice a day every day for the 4 weeks, it hardly touches the surface, and as Dan as said, all lost mileage is recorded and categorised, whether it is bus, traffic or staff related which is reported at the end of every 4 weekly period as a KPI.