(22 Nov 2014, 2:06 pm)Andreos1 wrote Apparently GNE are still in a learning process for their consultations - so, with this being a similar (all be it shorter) event, you would think the same applied...

I'd personally say that GNE lead the way as far as consultation goes, in this industry, in the North East. That doesn't mean it's faultless, but other operators and bodies appear to be taking some of GNE's ideas forward themselves.

I think any organisation can always learn and improve, when it comes to consultation, but it should be a continuous improvement exercise.

Maybe passengers should have a greater say in how consultations are ran? Obviously not in the decision making exercise, as at present it's commercial, but certainly in the way their responses are collected.