(23 Nov 2014, 9:48 am)Andreos1 wrote So if the company are looking to cover the costs of the WiFi, then customers are paying a privilege for it (whether they use it or not) and it isn't free...I suppose so, but customers have the perception that it is free because they don't have to pay for direct access to the Wi-Fi.
McDonalds - and other businesses - work in a very similar way. Indeed, McDonalds charges you a tiny percentage for the ability to sit inside of the restaurant, even if you might choose to take your "meal" out.