(25 Nov 2014, 2:04 pm)Scott wrote Considering that GNE have excellent customer service staff, and many ways to contact them, this is what I would do. In the inerest's of fairness I would give the company the chance to respond before going public.
People do give the company the chance to respond before going public. Some receive correspondence directly referencing their concerns while others receive a blanket reply. Reportedly, some receive no response at all. For my problem, which I deem to be trivial, I don't see any point in taking it up with customer services. I allow plenty of time for my journey to Gateshead and have no pressing engagements when travelling home. Buses were late and connections were missed but overall the impact was minimal. However, I do not appreciate standing around a bus station waiting close to half an hour to traverse a section of route which has six buses per hour. To be fair, I don't think GNE would be able to address my concerns as the latter part(s) of my journey takes part during peak hours. But I still have the right vent my frustration based upon my own travelling experience.