Granted this was witnessed on several occasions on busy Saturdays (a couple of which in the Christmas shopping rush), but does anyone know how the absolute chaos in Eldon Square could be remedied?

On numerous times I've seen all stands just go into disarray; the last time was Saturday - I'd imagine it starts with a delay on one service which leads to it missing its stand which then leads to others going into different stands etc. - I have no doubt people have missed their services due to it; even with the poor Nexus chap who goes round announcing to all passengers where their bus is! Also considering there's only the one lane for buses to travel along the bus station it adds to the chaos. The other day two X1s turned up, one behind the other. There were 3 separate queues at Stand B, but the first service went into Stand E with the second offloading its passengers at the drop-off bay before going to Stand B. The following service picked up no passengers (despite standing there for 5 minutes) but the first one eventually made it up to B, loaded and was delayed even more getting out of the place!