(29 Dec 2014, 10:42 am)Dan wrote Think the difference in Sunderland is that service 16 was more established - customers knew what they were getting when they used service 16. OAPs seem a lot more reluctant to try out new serv
arrangements. Service X2 has been around for quite a while, so I'm not sure whether this theory really applies to the Durham Road corridor situation or not... Perhaps the power of branding and marketing comes into play here?

OK1/X1 were both new services at the time, both being treated as express services into Darlington. The above theories don't really apply here, and this is why they often got on the first bus which turned up.changed somewhat from its initial introduction and concept