(30 Dec 2014, 3:57 pm)Dan wrote A month for them to tell you that?Yep...
I sent two complaints on two days in the same week about the same issue (I was seriously annoyed on the second day anyway and that made it worse hence they got an email).
First was sent on the 1st, second on the 4th.
I received general responses telling me to fill a form out so they could find out which exact buses they were. These were recieved on the 8th and 10th, and replied to. So yeah a month to tell me to report it to the driver when it happens again basically...