(30 Dec 2014, 3:51 pm)mb134 wrote Received a phone call this morning from Arriva concerning the complaint I sent at the start of the month. They basically said that if the bus was cold for the entire journey I should inform the driver. I'm sorry but, I'm sure they'll be just as cold? And me going up to them telling them this will probably just annoy them even more!
Best way I would say, drivers can report it to engineering and then (hopefully) should get fixed. CS getting it to the depots could take weeks given their pace.