(30 Dec 2014, 9:19 pm)Andreos1 wrote This isn't me being cheeky, but are either of you genuinely surprised with the responses you received?
A bit from GNE to be honest. I used to kick off about the reliance on templates, but I've received well written and thought out responses, and prompt, as of late. The latest just seems to be about 20 steps backwards, 3x as long as it should have taken, and with zero apathy shown.
Arriva? Well no. Not at all. Neither the level of response or the time it's taken. Thankfully a local manager asked me to report anything with the X1/X2 directly to him, so that takes away some need to contact Arriva CS.