(10 Jan 2015, 10:13 pm)passenger_10 wrote Both those articles are dated the 3rd July 2006? Peter Huntley died in a climbing accident in the Lake District in 2012.

I'm guessing the money back guarantee and the atomic clocks in the buses didn't work out... Certainly not ideas that Arriva have decided to pick up on. Giving money back to bus passengers is probably far too complicated to be practical, what about day tickets, returns, weekly tickets, cross operator tickets etc... Not to mention the guy doing the refunding is already at least 10 minutes late before having to start filling out forms and arguing with passengers.