(11 Jan 2015, 11:57 am)MarcTheA4 wrote I find a lot of drivers do this. They advise customers on the fastest bus, for example - if I got on a 28 to get to Ouston from Chester, he/she would tell me the 34 would get me there twenty odd minutes quicker.

It's an example of good customer service. Bus drivers are deemed to be the 'experts', so they should be able to provide the customer with advice on which product/service is best for them.

Of course, the quality of customer service can reduce depending on the stress a driver has to undergo... If s/he is late, s/he is less likely to provide a list of tickets available to each and every customer, for example.