(05 Feb 2015, 5:45 pm)Andreos1 wrote Exactly, it could be that or it could one of several reasons. It could be the fault of one of the many organisations involved in the chain.

I was wondering what commitment Queensbury have made to the Nexus contract.
If Queensbury haven't a vast number of staff allocated, based on their contract bid/value, then with the constant operator changes, the staff may not be able to cope.

There could be software issues with Nexus, there could be problems at the printers, difficulty with the printers, a breakdown in communication...

For people to apportion blame on one organisation out of the several involved - without knowing what has gone on behind the scenes, seems ludicrous.

Maybe someone needs to lodge a complaint to Queensbury or Nexus and see what comes back.

At least the operator websites are all up to date...

I really don't think anyone cares which body is to blame and I'm highly doubtful that anyone is wishing to blame one organisation. Having looked over recent posts, I certainly cannot find an instance of this...

If a bus operator only had eight buses to cover a PVR of nine on a Nexus contract, they wouldn't be awarded with the contract. Surely the same will apply to other contracts, such as the discussed maintenance of bus stops contract? If Queensbury didn't have enough staff to keep up with the rate of service changes, then quite frankly, they should not have bid for the work. These changes aren't "constant" - between all three big operators, service changes probably occur once every one or two months. Nexus receives details of all of these changes eight weeks in advance to update things at their end, and to provide external contractors with information and/or documents so that they can update things in time for service changes, too. The point which seems to be getting ignored is that other organisations can update their bus stop timetables fine, despite the rate of service changes being similar (if not the same) in some of those areas.

It certainly isn't the first time members of this forum have made accusations and comments without knowing what has gone on behind the scenes, and it won't be the last. Quite frankly, if members of this forum do not have access to information, then they can only be expected to learn from what has been stated by other members of the forum who have knowledge of what goes on behind the scenes. Whether that happens or not is a completely separate issue!

I've made my views clear on out of date content on the bus operators' websites. The difference is that all of the times on the bus operators' websites are presently correct. This cannot be said for Nexus' website: whilst their timetables are up-to-date, the liners available on the website (which some customers use as timetables) are not.

You'll all be glad to hear that, after I consulted the timetable on Go North East's website, I realised that the new 20/20A service arrives bang on time rather than a few minutes early...