(22 Feb 2015, 11:17 am)Tom wrote Had conformation that the drivers were indeed running three and four minutes early. Great customer service from Go North East I have to say!
You had a reply within 12 hours?
It usually takes a couple of days for Go North East to investigate those sort of complaints, as they have to work out which bus was allocated to that specific service from the ETM data, and then request the vehicle tracking software data to check the data it provides against your claim, before the driver's manager is informed.