(22 Feb 2015, 11:58 am)Dan wrote You had a reply within 12 hours?
It usually takes a couple of days for Go North East to investigate those sort of complaints, as they have to work out which bus was allocated to that specific service from the ETM data, and then request the vehicle tracking software data to check the data it provides against your claim, before the driver's manageris informed.
Yeah, I did. I'll post the reply if you want?