(02 Mar 2015, 7:22 pm)Tommy_1581 wrote Can't be arsed logging the compliant about the early bus yesterday, ANE on twitter want me to fill out a bloody form.Am I right in thinking you are using Twitter to complain and your not happy that they wont deal with it without going through there complaints page on there website?
Like what's the point of CS, if they can't do anything about it.
I would think most companies would not accept complaints on Social Media, it is normally used to keep people informed of with close to real time updates...
If you want to lodge a complaint, it will almost certainly have to be done through there site...If companies took complaints over twitter or facebook, there news feeds and status updates would clog up the space meaning people could miss other stuff...