(10 Mar 2015, 5:13 pm)MarcTheA4 wrote They need to have this firmly nailed down if you ask me. No good having some train staff saying this then on the next journey the complete opposite due to the confusion of having so many tickets valid from so many places to another.
Ticketing is confusing, but there should be a mechanism to check if in doubt. Too many people in these roles just assume that the customer is trying it on, rather than attempting to apply logic to the situation.
Like I said last night. Don't be afraid to challenge something if you think you're right.