(14 Mar 2015, 7:20 pm)mb134 wrote I've gave up with Arriva customer service to be honest, even if I did raise it I'm nearly 100% sure that I'd get a "we'll pass your comments on to the depot manager" and see nothing done about it. They don't care at all, and I can't wait until I can learn to drive so that I don't have to get their late, cold and disappointing buses every morning.
The management of Ashington must be the worst (except maybe Redcar, although it seems that they've improved), the allocation is shocking, the drivers clearly don't care about being on time, and the presentation of the vehicles is terrible. Now I know there will be exceptions, some drivers seem to do everything to ensure they're on time for example. So even if customer services do pass on my comments, I highly doubt Ashington will do anything to rectify it, as it seems they just don't care.
That ginge one springs to mind lol