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Go North East: Latest News & Discussion - April 2015

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Go North East: Latest News & Discussion - April 2015

#287
Adrian
Adrian
Go North East: Latest News & Discussion - April 2015
What's the solution? Never mention anything that could be seen as attributing blame to anyone, incase there happens to be a perfectly plausible reason behind it? Best scrap the Metro thread for a start.

A customer's relationship is with the operator or TOC. If they feel the service provided isn't as advertised, then they're perfectly within their rights to complain about it. If it's due to a problem outside their control, then it's up to them to explain where/why/how. Unfortunately this tends not to be the complaint, with many opting for a meaningless and frustrating standard response instead. I've always found that a bit of transparency goes a long way in appeasing customers.
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Go North East: Latest News & Discussion - April 2015
RE: Go North East: Latest News & Discussion - April 2015