Whats made you happy today?
Whats made you happy today?
(08 Aug 2014, 10:02 pm)aureolin I quite often see people try and blag half fare. I remember doing it myself for years on days I forgot my Orange pass.was just funny to hear the driver's response.
(09 Aug 2014, 6:07 am)Andreos Constantopolous Top marks to that driver and hopefully he did enough to help his passenger out.
(08 Aug 2014, 10:02 pm)aureolin I quite often see people try and blag half fare. I remember doing it myself for years on days I forgot my Orange pass.
(09 Aug 2014, 6:07 am)Andreos Constantopolous Top marks to that driver and hopefully he did enough to help his passenger out.
(09 Aug 2014, 7:51 am)marxistafozzski Though if my uncle was driving he would let me on for half, if he was having a good day, he would let me for nothing.
(09 Aug 2014, 7:51 am)marxistafozzski Though if my uncle was driving he would let me on for half, if he was having a good day, he would let me for nothing.
(09 Aug 2014, 7:51 am)marxistafozzski I could never blag a half fare when I was younger, in County Durham we had to pay full from 13, and because of my 'had a hard paper round appearance' I was rarely able to blag the driver...Though if my uncle was driving he would let me on for half, if he was having a good day, he would let me for nothing. My favourite blag when I was at college was pulling a £20 note out at 8am, Driver would have no change, tell me to get on and see him when we got to Durham, as it was mostly students with passes and employees with week/month tickets the driver would never take much money and I would always with a free ride...
I could not pick a fault at the drivers response, he did great, stopped the bus, radioed his control, Phoned the Ambulance, tried to comfort the guy and let the rest of us know what he was doing and why, he even apologized to us, even though he did not need to, I don't know Stagecoach policy on this, but he seemed to deal with it by the book...So yeah, I will say enough was done to help the guy, as much as a bus driver can actually do
(09 Aug 2014, 7:51 am)marxistafozzski I could never blag a half fare when I was younger, in County Durham we had to pay full from 13, and because of my 'had a hard paper round appearance' I was rarely able to blag the driver...Though if my uncle was driving he would let me on for half, if he was having a good day, he would let me for nothing. My favourite blag when I was at college was pulling a £20 note out at 8am, Driver would have no change, tell me to get on and see him when we got to Durham, as it was mostly students with passes and employees with week/month tickets the driver would never take much money and I would always with a free ride...
I could not pick a fault at the drivers response, he did great, stopped the bus, radioed his control, Phoned the Ambulance, tried to comfort the guy and let the rest of us know what he was doing and why, he even apologized to us, even though he did not need to, I don't know Stagecoach policy on this, but he seemed to deal with it by the book...So yeah, I will say enough was done to help the guy, as much as a bus driver can actually do
Glad to have my buses running on time again after the major disruption over the last fortnight owing to the resurfacing works at Harrowgate Hill.
Quote:Dear Mr. Forster,
Thank you for your email received on Monday 11th August 2014, regarding one
of our drivers operating a service 11 on Thursday 7th August 2014.
With the information you have supplied I have written to the Driver and
passed on your kind words to him.
May I thank you for taking the time to bring this matter to our attention
to give us the opportunity to advise the driver of your appreciation of his
actions.
As you stated in your email regretfully a lot of the communications that we
do receive from customers do focus on incidents where things have gone
wrong and it is pleasing to receive feedback of a positive nature, where
drivers have carried out their duties in a professional manner.
On behalf of Stagecoach in Sunderland may I thank you for taking the time
to contact ourselves and if I can be of any further assistance to you on
this matter of any other matter concerning Stagecoach in Sunderland
services, please do not hesitate to contact me.
Laura Smith - Operations Manager - Sunderland
Leonie Zacharias
Administration Assistant
After the way the Stagecoach bus driver dealt with the ill bloke I saw last week, I decided to write to them and tell them how impressed I was his attitude and how he dealt with it and we rarely hear about the good things drivers do...I emailed them on Friday Afternoon and the response has been pretty swift...
Quote:Dear Mr. Forster,
Thank you for your email received on Monday 11th August 2014, regarding one
of our drivers operating a service 11 on Thursday 7th August 2014.
With the information you have supplied I have written to the Driver and
passed on your kind words to him.
May I thank you for taking the time to bring this matter to our attention
to give us the opportunity to advise the driver of your appreciation of his
actions.
As you stated in your email regretfully a lot of the communications that we
do receive from customers do focus on incidents where things have gone
wrong and it is pleasing to receive feedback of a positive nature, where
drivers have carried out their duties in a professional manner.
On behalf of Stagecoach in Sunderland may I thank you for taking the time
to contact ourselves and if I can be of any further assistance to you on
this matter of any other matter concerning Stagecoach in Sunderland
services, please do not hesitate to contact me.
Laura Smith - Operations Manager - Sunderland
Leonie Zacharias
Administration Assistant
(11 Aug 2014, 10:59 am)marxistafozzski After the way the Stagecoach bus driver dealt with the ill bloke I saw last week, I decided to write to them and tell them how impressed I was his attitude and how he dealt with it and we rarely hear about the good things drivers do...I emailed them on Friday Afternoon and the response has been pretty swift...Laura is new in at Sunderland and she's been really helpful in e-mails to me since she started.
(11 Aug 2014, 10:59 am)marxistafozzski After the way the Stagecoach bus driver dealt with the ill bloke I saw last week, I decided to write to them and tell them how impressed I was his attitude and how he dealt with it and we rarely hear about the good things drivers do...I emailed them on Friday Afternoon and the response has been pretty swift...Laura is new in at Sunderland and she's been really helpful in e-mails to me since she started.
(11 Aug 2014, 12:28 pm)Dan She's the Operations Manager at Sunderland
Anything that she doesn't know is not worth knowing to do with Sunderland, basically!
(11 Aug 2014, 12:28 pm)Dan She's the Operations Manager at Sunderland
Anything that she doesn't know is not worth knowing to do with Sunderland, basically!
(11 Aug 2014, 11:26 am)Dan Laura is new in at Sunderland and she's been really helpful in e-mails to me since she started.
Great that it went so high up though.
(11 Aug 2014, 11:26 am)Dan Laura is new in at Sunderland and she's been really helpful in e-mails to me since she started.
Great that it went so high up though.
I have always found GNE to be good at responding to feedback, complaints, compliments, SNE were swift with this latest one and never had to deal with Arriva yet, though I had a problem years ago and was dealt with back in the mid-late 90's when they were still United
(14 Aug 2014, 9:02 am)Adam Picked up my A-Level results this morning. Managed to get As in Business and English Language, and a B in Theology. Also got an A* in my EPQ. Pleased to say my place at Northumbria Uni has been confirmed.
(14 Aug 2014, 9:02 am)Adam Picked up my A-Level results this morning. Managed to get As in Business and English Language, and a B in Theology. Also got an A* in my EPQ. Pleased to say my place at Northumbria Uni has been confirmed.
(14 Aug 2014, 9:02 am)Adam Picked up my A-Level results this morning. Managed to get As in Business and English Language, and a B in Theology. Also got an A* in my EPQ. Pleased to say my place at Northumbria Uni has been confirmed.
(14 Aug 2014, 11:17 am)marxistafozzski Well done fella...
Theology, is that an interesting one to study?
(14 Aug 2014, 11:17 am)marxistafozzski Well done fella...
Theology, is that an interesting one to study?
(14 Aug 2014, 12:47 pm)Adam Thanks Fozz. Theology is really interesting in my view. It was split into Philosophy (looking at different philosophers arguing about each other's theories about stuff) and Ethics, which looks at morality and different theories which can be used in difficult decisions.
Anyway, going to be partying hard tonight with my mates
(14 Aug 2014, 12:47 pm)Adam Thanks Fozz. Theology is really interesting in my view. It was split into Philosophy (looking at different philosophers arguing about each other's theories about stuff) and Ethics, which looks at morality and different theories which can be used in difficult decisions.
Anyway, going to be partying hard tonight with my mates
