RE: Go North East: Latest News & Discussion - December 2015
(31 Dec 2015, 2:17 pm)Adrian wrote You'd expect the extra features available on the Streetdecks, to be more attractive to those that don't use the service at present. Perhaps having free WiFi, comfortable seating and power sockets, will win commuters over from the train? It's not exactly great when those peak time extras, put in there to help with the commuter loadings, will be ran by 10 year old buses without any of that. If I was commuting that route, I'd deliberately avoid the extras.
I'm actually surprised a couple of spares weren't ordered for Chester, as they could have been used on the 21 too.
I'm not 100% sure off the top of my head, but I think that Gold Standard refunds only applied if your journey was delayed by 30 minutes or more? Whereas Arriva's is just for the sake of contacting them about it. Although you never actually got a refund in either case.
I know that the 17:20 journey from Newcastle to Durham regularly throws up Chester-le-Street's red Streetlite if it has been kept local on service 34 during the day, but this is mostly because the bus works the 889 scholars service from Park View, which goes under a low-bridge at Pelton. Other than that, Scanias all around (interworking with services 13/14). I would hope that the spare Scania L94, if not required for the DU2 service, would be allocated to one of these running boards so Wi-Fi as a minimum would be provided on some of the X21 extras.
The Gold Standard guarantee was as follows:
- If events within our control lead to a journey being delayed by 20 minutes or more we will refund the fare via voucher of BuzzFare ticket
- If events within our control mean no journey is provided within 30 minutes of schedule time we would refund the cost of a taxi
Arriva should really say something similar to this, instead of 'no-quibble money-back guarantee' (when you don't ever get your money back!)