(19 Feb 2016, 8:05 pm)Adrian wrote Just remember your rights about daily rest, weekly rest and so on. There are elements of the working time directive that you can't be opted out of, no matter what the business needs are. They're there to protect the likes of you and I.

Thanks; it's nice to have a place to vent without worrying about upsetting someone! I'll get over it. The other side of the coin is you'll struggle to get anywhere in a career by sticking to your 9-5 mon-fri and never putting the extra in.

On the positive side I do get to share an office with this fella!

(19 Feb 2016, 7:41 pm)BusLoverMum wrote We've bumped into Bazza more times than he knows

I'm trying to solve a mystery who you are it reminds me of that time when I only had Flickr for a year and I was trying to solve the mystery of Who tvt photos was turned out when I arrived at Durham Bus Rally it was NEB very own tyresmoke and another mystery I was trying to find out who auerodlin was on Flickr  turned out to be NEB Adrian and I didn't know until Metrocentre rally last time out (although I knew who he was via here but not the Flickr name)

(19 Feb 2016, 6:23 pm)biglugs@yahoo.com wrote Had 8269 on x35 after I missed 6100 on 20

Nothing wrong with 8269 my mates uncle drives that bus every now and again he works for Deptford he has no trouble with it

(20 Feb 2016, 1:13 am)Diamond One wrote Nothing wrong with 8269 my mates uncle drives that bus every now and again he works for Deptford he has no trouble with it

No trouble with a cadet?

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(20 Feb 2016, 1:13 am)Diamond One wrote Nothing wrong with 8269 my mates uncle drives that bus every now and again he works for Deptford he has no trouble with it

No trouble with a cadet?

So wish this photo was taken in daylight rather than in the evening when it was dark:
https://www.flickr.com/photos/46533081@N02/25016470162/

From what I can see, the driver looks awfully familiar. For all the wrong reasons. Shame I can't be certain on that.

(20 Feb 2016, 9:25 am)S813 FVK wrote From what I can see, the driver looks awfully familiar. For all the wrong reasons. Shame I can't be certain on that.

Possibly the driver you complained about a couple months ago?

(20 Feb 2016, 9:33 am)Davie wrote Possibly the driver you complained about a couple months ago?

Thats the one. 

It is a shame that the company can't tell customers the outcomes of their complaints, even if it is something like 'the driver has been spoken to about the incident' without releasing any information about the driver in question. I think that may just give the customers who complain a lot the reassurance that something is being done to resolve the issues brought to their attention.

(20 Feb 2016, 1:10 am)Diamond One wrote I'm trying to solve a mystery who you are it reminds me of that time when I only had Flickr for a year and I was trying to solve the mystery of Who tvt photos was turned out when I arrived at Durham Bus Rally it was NEB very own tyresmoke and another mystery I was trying to find out who auerodlin was on Flickr  turned out to be NEB Adrian and I didn't know until Metrocentre rally last time out (although I knew who he was via here but not the Flickr name)

We'd be quite unmistakable if ever you clocked us, especially when I take both boys out.

Last time we saw you was October half term and you sat about 6' from us on the metro from Sunderland. You were deep in conversation but I  was the hassled looking woman with a screechy long haired boy's legs on my lap because he'd taken against the idea of sharing floor space with other people's feet.

Just me and big'un, today,vthank goodness. I have a very sore shoulder from a day of keeping hold of little'un in the presence of bells with buttons. So determined is he that I held both his hands, yesterday, when we got home, so he used his foot to activate the whoop whoop alarm by the wheelchair bay, instead.

My X1 driver is obsessed with pressing the horn for no reason, as it stands he's done 3 times since I boarded at Gateshead.

(20 Feb 2016, 10:06 am)DanPicken wrote My X1 driver is obsessed with pressing the horn for no reason, as it stands he's done 3 times since I boarded at Gateshead.

Maybe he's horny.... 

(20 Feb 2016, 10:06 am)DanPicken wrote My X1 driver is obsessed with pressing the horn for no reason, as it stands he's done 3 times since I boarded at Gateshead.

Probably channelling little'un.

The horn on the bus goes beep beep beep....

(20 Feb 2016, 9:40 am)S813 FVK wrote Thats the one. 

It is a shame that the company can't tell customers the outcomes of their complaints, even if it is something like 'the driver has been spoken to about the incident' without releasing any information about the driver in question. I think that may just give the customers who complain a lot the reassurance that something is being done to resolve the issues brought to their attention.

Did they tell you whether the complaint is upheld or not, out of interest? I can appreciate that they can't go into detail about what action they've taken, but they should be making it clear whether it's been upheld.

Well after lasting more than 6 months with a cracked pop card, I got it took off of me today. My annoyance is that every single driver over the past 6 months has let me get on with no problem whatsoever, and as the driver said ' if I get caught letting you on with it then I would get suspended'. So that would mean that every driver that has let me on for all this time should've been suspended. They need to brush up on their rules.

(20 Feb 2016, 11:55 am)Adrian wrote Did they tell you whether the complaint is upheld or not, out of interest? I can appreciate that they can't go into detail about what action they've taken, but they should be making it clear whether it's been upheld.

I got this reply from them:

"I am sorry you had reason to complain regarding the driver's attitude on service 825 on the 4th December 2015.

Details of your complaint have been passed to the depot. The driver will be interviewed and suitable action taken to prevent a re occurrence. Due to employment law I am unable to inform you of any action taken against the driver. 

Please accept my apologies for the inconvenience and if I can help with any other issue please do not hesitate to contact myself or another member of the customer service team."

While I accept the company has laws to stick to, this is the same response as I had when we complained about the same driver for the same reason a couple of years earlier but obviously nothing has changed if I had to complain about him yet again.

(20 Feb 2016, 12:53 pm)S813 FVK wrote I got this reply from them:

"I am sorry you had reason to complain regarding the driver's attitude on service 825 on the 4th December 2015.

Details of your complaint have been passed to the depot. The driver will be interviewed and suitable action taken to prevent a re occurrence. Due to employment law I am unable to inform you of any action taken against the driver. 

Please accept my apologies for the inconvenience and if I can help with any other issue please do not hesitate to contact myself or another member of the customer service team."

While I accept the company has laws to stick to, this is the same response as I had when we complained about the same driver for the same reason a couple of years earlier but obviously nothing has changed if I had to complain about him yet again.

...and I take it that you haven't even asked them to disclose what action has been taken against the driver either...?

(20 Feb 2016, 12:35 pm)Jackamcardle wrote Well after lasting more than 6 months with a cracked pop card, I got it took off of me today. My annoyance is that every single driver over the past 6 months has let me get on with no problem whatsoever, and as the driver said ' if I get caught letting you on with it then I would get suspended'. So that would mean that every driver that has let me on for all this time should've been suspended. They need to brush up on their rules.

Or get rid of their 'reward and incentive' scheme, if it was taken by one of the operators who have one in place.

(20 Feb 2016, 3:15 pm)Andreos1 wrote Or get rid of their 'reward and incentive' scheme, if it was taken by one of the operators who have one in place.

Or the user follow the instructions:

You may need to replace your Pop Card if it is lost, stolen, Faulty, has been tampered with or is Damaged. This can be done at a Nexus TravelShop by completing an application form.

Section 5
http://www.nexus.org.uk/sites/default/fi...C_v2.1.pdf

(20 Feb 2016, 3:26 pm)citaro5284 wrote Or the user follow the instructions:

You may need to replace your Pop Card if it is lost, stolen, Faulty, has been tampered with or is Damaged. This can be done at a Nexus TravelShop by completing an application form.

Section 5
http://www.nexus.org.uk/sites/default/fi...C_v2.1.pdf

The main word being 'may'?

(20 Feb 2016, 3:26 pm)citaro5284 wrote Or the user follow the instructions:

You may need to replace your Pop Card if it is lost, stolen, Faulty, has been tampered with or is Damaged. This can be done at a Nexus TravelShop by completing an application form.

Section 5
http://www.nexus.org.uk/sites/default/fi...C_v2.1.pdf

Well actually, I got it back. I spoke to the nexus guy in Newcastle and he said that if it was taped back together and readable then it is still valid, so he contacted the guy from the metrocentre and he got it back off of the driver and sent it back on the 10, very helpful he was!

(20 Feb 2016, 12:57 pm)Adrian wrote ...and I take it that you haven't even asked them to disclose what action has been taken against the driver either...?

No, is that something that i should do in the future? Thanks for the tip, if so

(20 Feb 2016, 3:57 pm)S813 FVK wrote No, is that something that i should do in the future? Thanks for the tip, if so

Nah, I mean they'll have given you that excuse, despite you not even asking them to do it in the first place! I hate templates...

I'd just write back to them and ask them to confirm whether or not they're upholding your complaint? They're not breaching any particular piece of employment law by telling you that.

(20 Feb 2016, 3:59 pm)Adrian wrote Nah, I mean they'll have given you that excuse, despite you not even asking them to do it in the first place! I hate templates...

I'd just write back to them and ask them to confirm whether or not they're upholding your complaint? They're not breaching any particular piece of employment law by telling you that.

Ok. I'll keep an eye out for the driver and see if he changes and, if not, i'll fire another complaint off and make a point of asking.

I do have a feeling that, if i complain about the same driver over the same thing, it might come across as me having something against the driver in question and would just look for anything to criticise him about. Don't really want to come across like that.

(20 Feb 2016, 3:42 pm)Jackamcardle wrote Well actually, I got it back. I spoke to the nexus guy in Newcastle and he said that if it was taped back together and readable then it is still valid, so he contacted the guy from the metrocentre and he got it back off of the driver and sent it back on the 10, very helpful he was!

Glad to see common sense being applied in the end.

(20 Feb 2016, 5:05 pm)Andreos1 wrote Glad to see common sense being applied in the end.

...although I'd hope that Jack would learn from his mistakes and use his common sense by ordering a replacement now, before there's a repeat occurrence of today's events?

Appreciate there probably won't ever be an instance for Jack to buy his single/day ticket on a Metro first, as opposed to a bus, but one must scan their POP card to buy a discounted child fare on the Metro. Likewise if Metro staff undertake a revenue inspection. A cracked card cannot be scanned.

I know when I had a POP card and accidentally snapped it in two, I was told by Metro staff that I had to go into a travel shop as soon as possible to order a replacement, for the above reason. I was confronted by several bus drivers at the time too, but I clearly told them as soon as they gave me a funny look that I had already ordered a new one and was waiting for it in the post.

(20 Feb 2016, 5:11 pm)Dan wrote ...although I'd hope that Jack would learn from his mistakes and use his common sense by ordering a replacement now, before there's a repeat occurrence of today's events?

Appreciate there probably won't ever be an instance for Jack to buy his single/day ticket on a Metro first, as opposed to a bus, but one must scan their POP card to buy a discounted child fare on the Metro. Likewise if Metro staff undertake a revenue inspection. A cracked card cannot be scanned.

I know when I had a POP card and accidentally snapped it in two, I was told by Metro staff that I had to go into a travel shop as soon as possible to order a replacement, for the above reason. I was confronted by several bus drivers at the time too, but I clearly told them as soon as they gave me a funny look that I had already ordered a new one and was waiting for it in the post.

I have ordered a replacement.

Bloody BT Internet!

For anyone considering purchasing a PS4, I'd highly recommend not wasting your money on the heaps of shite!!!

(21 Feb 2016, 2:42 pm)Davie wrote For anyone considering purchasing a PS4, I'd highly recommend not wasting your money on the heaps of shite!!!

Ah; but you'd also highly recommend not wasting your time with BT Internet or Go North East's Wi-Fi, when in reality it's probably just you!

When are you going to give up on technology, man?

(21 Feb 2016, 2:44 pm)Dan wrote When are you going to give up on technology, man?

The way I feel I already have!